(Video Length – 2:54) Video Transcript

Liberty Mutual Virtual Visits Video


[Liberty Mutual logo and UnitedHealthcare logos]

When you have a medical emergency, you go to the nearest emergency room.

ON-SCREEN TEXT: IS THIS SERIOUS? MAYBE IT WILL GO AWAY…

HOW MUCH WILL THIS COST?

But when you need care and it’s not an emergency, the answer isn’t always so clear.

Of course, you’re worried about your health, but you’re also concerned about your time and money.

ON-SCREEN TEXT: 24/7 VIRTUAL VISITS

Well, now you can strike a balance by getting care online.

ON-SCREEN TEXT: AVAILABLE 24/7 TYPICALLY LOWER COSTS OR NO COST* LAPTOP

SMARTPHONE TABLET

*If you’re enrolled in Liberty's EPO plan option, 24/7 Virtual Visits are covered at 100%.

With a 24/7 Virtual Visit, you can see and talk to a doctor or mental health professional from the convenience of your mobile device or computer at the time that works for you.

ON-SCREEN TEXT: BOARD-CERTIFIED PROVIDERS

All 24/7 Virtual Visit provider groups align with American Medical Association® and Federation of State Medical Board guidelines to deliver care using live audio and video.

Every 24/7 Virtual Visit doctor in our network is a U.S. board-certified medical professional.

ON-SCREEN TEXT: NON-EMERGENCY MEDICAL CONDITIONS

BLADDER / URINARY TRACT INFECTIONS; BRONCHITIS; COUGH; COLD; DIARRHEA; FEVER; MIGRAINE / HEADACHE; PINK EYE; RASH; SEASONAL FLU; SINUS PROBLEMS; STOMACHACHE

24/7 Virtual Visit doctors can diagnose and treat a wide range of non-emergency medical conditions.

ON-SCREEN TEXT: GET A PRESCRIPTION (WHEN APPROPRIATE)

If you're on Liberty's EPO plan and live within 5 miles of a CVS, you'll have coverage at CVS retail stores only. Otherwise, you'll have access to a national network of retail pharmacies.

You can even get a prescription — when appropriate — sent to the pharmacy of your choice.

ON-SCREEN TEXT: SCHEDULE AN APPOINTMENT WITH A COUNSELOR

You can also use virtual visits for behavioral health to see and talk with a licensed psychiatrist, psychologist or master’s-level counselor online, at your convenience and from the privacy of home.

ON-SCREEN TEXT: NON-EMERGENCY BEHAVIORAL CONCERNS

MEDICATION MANAGEMENT; DEPRESSION; ANXIETY; LOSS; TRAUMA; ADDICTION; MOOD; STRESS

They can help you with a variety of non-emergency behavioral health concerns.


ON-SCREEN TEXT: MYUHC.COM LOG IN

To see a medical doctor online, visit my myUHC.com or use your UnitedHealthcare app. Choose “Connect with a Doctor Online Anytime.”

ON-SCREEN TEXT: CONNECTING WITH A DOCTOR

If you are requesting a visit with a doctor, you’ll either be immediately connected or you’ll enter a virtual waiting room. During your visit, you’ll be able to see and talk to the doctor about your health concerns.

ON-SCREEN TEXT: TO SEE A MENTAL HEALTH COUNSELOR, CHOOSE YOUR PROVIDER AMWELL.COM

DOCTORONDEMAND.COM

You will need to register with the virtual provider group. Experience between provider groups will vary.

If you want an appointment with a mental health counselor, you can choose from two provider groups: Amwell or Doctor on Demand.

To get started, simply visit the website of the provider group.

ON-SCREEN TEXT: SCHEDULE AN APPOINTMENT WITH A COUNSELOR

You’ll be able to schedule an appointment with a counselor within a week.

ON-SCREEN TEXT: HEALTH PLAN

Some provider groups offer additional services that are not covered by UnitedHealthcare in a Virtual Visits setting, such as dermatology and other specialty services. You can still use these services, but you’ll need to pay the full cost after your visit.

Just like an in-person visit, 24/7 Virtual Visits are covered under your health plan.

ON-SCREEN TEXT: 24/7 VIRTUAL VISIT EPO PLAN OPTION

MEDICAL & BEHAVIORAL HEALTH 100% COVERED FOR:

Teladoc and Optum Virtual Care are not available for behavioral health visits.

Optum Virtual Care is not available in all states until January 2022. Some provider groups offer additional services that are not covered by UnitedHealthcare in a 24/7 Virtual Visits setting, such as dermatology and other specialty services. You can still use these services, but you’ll need to pay the full cost after your visit.

If you’re enrolled in Liberty's EPO plan option, medical and behavioral health virtual visits are covered at 100 percent — you’ll have no out-of-pocket costs.

ON-SCREEN TEXT: 24/7 VIRTUAL VISIT CDHP OPTION

PAY 100% FOR VISIT UNTIL DEDUCTIBLE IS MET

Some provider groups offer additional services that are not covered by UnitedHealthcare in a 24/7 Virtual Visits setting, such as dermatology and other specialty services. You can still use these services, but you’ll need to pay the full cost after your visit.


If you’re enrolled in one of Liberty’s CDHP plan options and haven’t yet reached your deductible, you’ll need to pay the full cost at the time of the 24/7 Virtual Visit. The 24/7 Virtual Visit will be at a cost that's typically lower than an office visit.

ON-SCREEN TEXT: DEDUCTIBLE OUT-OF-POCKET MAX COVERED 100%

Some provider groups offer additional services that are not covered by UnitedHealthcare in a 24/7 Virtual Visits setting, such as dermatology and other specialty services. You can still use these services, but you’ll need to pay the full cost after your visit.

If you have met your deductible, you’ll pay a portion of the cost as coinsurance until you reach your out- of-pocket maximum. After that, it’s covered 100 percent for the rest of the year.

You can use a credit or debit card to pay, including a health savings account debit card or a health care flexible spending account debit card.

For emergency health problems, visit a doctor in person.

For non-emergency concerns, consider seeing a doctor or licensed therapist virtually.

[U-mark] [UnitedHealthcare Logo]

ON-SCREEN TEXT: 24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available. The Designated Virtual Visit provider's reduced rate for a 24/7 Virtual Visit is subject to change at any time. Data rates may apply. Certain prescriptions may not be available, and other restrictions may apply. Telemedicine regulations prohibit the prescribing of Schedule 1–4 controlled substances and state approval for prescribing could change at any time.